If you cancel or reschedule your appointment less than 24 hours prior to your scheduled time or "no show " an appointment, you are subject to a fee equal to the cost of the missed appointment. This fee is monetary & can't be taken as an additional "punch off" a massage package card. If the appointment was booked under a gift certificate, it will be voided in lieu of the fee. If there is no money taken prior to the therapy session, the therapist has the right to refuse future services due to absence.
If you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), it will be considered by us that you are a no show. Our cancellation policy states no shows will be charged the full amount of their appointment time.
Depending on how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Please know that if you are more than 15 minutes late past your scheduled appointment time, the therapist has the right to cancel the appointment.
If you are a new client, and you "no call" or "no show" for your first appointment with us, you will no longer be able to book another massage with us. Our time and care for our clients is very important to us, and we want the same reciprocation of those standards from the clients we meet and see.